Refund policy
We want you to love what you ordered. If something isn't right, here's how returns work:
Returns window: You have 30 days from the delivery date to request a return.
Condition for return: Because many of our products are skincare, cosmetics, and personal care items, returned products must be unopened, unused, and in their original sealed packaging. For hygiene and safety reasons, we cannot accept returns on opened skincare, makeup, lip products, nail products, or hair care items.
Non-returnable items: Press-on nails, lip products, and any item marked "final sale" at checkout cannot be returned once opened.
How to start a return: Email us at support@tweennation.com with your order number and the reason for the return. We'll send you return instructions within 2 business days.
Refunds: Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Damaged or incorrect items: If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo of the item, and we'll send a replacement or refund at no cost to you.
Product safety note: Always patch test new skincare, makeup, or fragrance products on a small area of skin before full use, and discontinue use if irritation occurs.
Product safety note: Always patch test new skincare, makeup, or fragrance products on a small area of skin before full use, and discontinue use if irritation occurs.